Shipping Policy

Thank you for shopping with DilySport. This policy outlines our shipping and delivery process to ensure you have a seamless experience.

1. Shipping Method and Fees

  • Shipping Method: All orders are shipped via Standard service.
  • Order Cut-Off Time: 02:00 PM Mountain Time
  • Shipping Fee: A flat rate of $6.99 USD applies to all orders.

2. Estimated Delivery Time

  • Handling Time: Orders are processed within 4-6 business days (Monday to Saturday, excluding Sundays and holidays).
  • Transit Time: Once processed, delivery takes 10-12 business days (Monday to Saturday).
  • Total Delivery Time: Please allow a total of **14-18 business days** for your order to arrive.

Note: All delivery times are estimates and may vary due to factors outside of our control, such as customs clearance or carrier delays.

3. Shipping Locations and Tracking

  • Shipping Locations: We currently ship to the United States, Canada, and Australia.
  • Order Tracking: Once your order has been processed and shipped, you will receive an email containing your tracking number to monitor your package's journey.

4. Taxes and Customs Fees

We believe in transparent pricing. The total amount you pay at checkout is the final price. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.

5. Shipping Issues and Support

We strive to ensure every order arrives on time and in perfect condition. If you encounter any issues, here's how we can help:

  • Lost or Delayed Packages: If your package has not arrived after the estimated delivery timeframe has passed, please contact us for assistance.
  • Incorrect Address: Please ensure that your shipping address is complete and accurate. We are not responsible for lost or returned packages due to incorrect or incomplete addresses provided by the customer.

6. Contact Us

If you have any questions, please contact our team:

Email: contact@dilysport.shop

Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States

Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Mountain Time