FAQs
Welcome to DilySport! We've compiled a list of common questions to make your shopping experience as smooth as possible. If you don't find the answer you're looking for, please feel free to reach out to us directly.
Orders and Payments
What payment methods do you accept?
We accept payments via **PayPal**. Through PayPal, you can securely pay using your PayPal balance, a linked bank account, or a **credit/debit card** even without a PayPal account.
Do I need a PayPal account to pay with a credit or debit card?
No, you don't. During checkout, simply choose the PayPal option, and you will be redirected to the PayPal page. There, you can select the "Pay with Card" option to complete your transaction securely.
Can I cancel or modify my order?
Yes, you can. We accept cancellation or modification requests within **6 hours** from the time of successful purchase. After this period, your order may have already entered the fulfillment process and cannot be changed.
Are there any additional taxes or fees?
No, there are not. The price you see at checkout is the final price you pay. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.
Shipping and Delivery
What is your shipping method and fee?
All orders are shipped via Standard service. We offer a flat shipping rate of **$6.99 USD** for all orders.
How long will it take to get my order?
Orders are processed within **4-6 business days** (Monday to Saturday). After processing, delivery takes an additional **10-12 business days**. The total estimated delivery time is **14-18 business days**.
What countries do you ship to?
We currently ship to the United States, Canada, and Australia.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor its journey.
Returns and Exchanges
What is your return policy?
We offer a **30-day return window** from the date you receive your product. To be eligible, the item must be unused, in the same condition as when you received it, and in its original packaging.
Do I have to pay for return shipping?
No. We are happy to cover the return shipping costs. Simply contact us to get a prepaid return shipping label.
How long does a refund take?
Once we receive and inspect the returned item, we will process your refund within **3-5 business days** to your original payment method.
Do you charge a restocking fee?
No, we do not charge a restocking fee.
Do you offer exchanges?
Yes. If you receive a defective or damaged item and would like an exchange, please contact us within our 30-day return window, and we will cover all shipping costs for the exchange.
Contact Us
Email: contact@dilysport.shop
Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Mountain Time